Refund Policy

Effective date: 31 July, 2023.

Thank you for choosing Inovate Digital for your digital marketing and web-related services. We aim to provide top-quality services with trust and satisfaction. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting a refund.

1. Refund Eligibility:

1.1. Unsatisfactory Service: If you are dissatisfied with the quality of our services or believe that the services delivered do not meet your expectations, you may be eligible for a refund.

1.2. Non-Delivery of Services: In the event that we fail to deliver the agreed-upon services within the specified timeframe or encounter unforeseen issues preventing service delivery, you may be eligible for a refund.

1.3. Duplicate Payment: If you accidentally make duplicate payments for the same service, we will refund the duplicate transaction upon verification.

1.4. Cancellation before Service Commencement: If you cancel your service request before we commence work on your project, you may be eligible for a full or partial refund, depending on the work completed and expenses incurred.

2. Refund Procedure:

2.1. Contact Us: To request a refund, you must contact us at [Insert contact email/phone number] and provide the relevant details regarding your service and the reason for the refund request.

2.2. Investigation: Upon receiving your refund request, we will review the circumstances and conduct an investigation to determine eligibility.

2.3. Approval or Denial: We will notify you of the outcome of the refund request. If your request is approved, we will initiate the refund process within 7-15 working days.

3. Refund Processing:

3.1. Payment Method: Refunds will be processed using the same payment method used for the original transaction unless otherwise agreed upon.

3.2. Timeframe: Refund processing times may vary depending on your payment provider. Typically, it may take 7-15 working days for the refund to be reflected in your account.

4. Non-Refundable Items:

4.1. Non-Refundable Services: Certain services, such as domain registration fees, hosting fees, and third-party charges, are non-refundable.

4.2. Partially Utilized Services: If you have used a portion of the service and request a refund for only the unused part, a partial refund may be granted at our discretion.

5. Changes to the Refund Policy: We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting on our website. Your continued use of our services after the changes will indicate your acceptance of the modified Refund Policy.

6. Contact Us: If you have any questions, concerns, or requests related to our Refund Policy, please contact us at “inovtedigitalbd@gmail.com”.

By using our services, you agree to comply with this Refund Policy. Please review it carefully, and if you have any queries, feel free to reach out to us.